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Service set to ensure new-build home quality

Although those buying new homes are usually happy with the service they receive and the quality of their properties, some encounter problems with the process and are left frustrated in their attempts to have developers address their concerns. Moreover, the numerous codes of practice that apply in the new homes sector have not always been seen to meet the needs of such customers.

To address these concerns, the New Homes Quality Board (NHQB) was established in January 2021 by a mixed group of stakeholders – including developer representatives – keen to demonstrate that the industry could implement the necessary improvements rather than have something statutory imposed.

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