From January 2022, housebuilders and developers who build new homes will be expected to register with the New Homes Quality Board (“NHQB”). A housebuilder/ developer who has followed the required registration process, including completion of training and introduction of necessary complaints and other processes and procedures to meet the requirements of the Code, will become a Registered Developer.

Registered Developers agree to follow the New Homes Quality Code (the “Code”) and to be subject to a New Homes Ombudsman Scheme (once established), including complying with the decisions of a New Homes Ombudsman in relation to dealings with a Customer. Failure to meet the required standards, or comply with a New Homes Ombudsman, can result in a range of sanctions, including removal from the register of Registered Developers.

The Code establishes mandatory requirements which must be adopted and complied with by Registered Developers. The Code may be updated from time to time, to reflect emerging industry best practice as well as decisions of a New Homes Ombudsman. Each amended or updated Code will come into force in such manner and at such time as set out by resolution of the New Homes Quality Board.

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