The New Homes Quality Code (“the Code”) establishes mandatory Requirements which must be adopted and complied with by Developers and new homes builders who are registered with the New Homes Quality Board (“Registered Developers”). For the absence of doubt, Registered Developers includes Joint Ventures between several parties where homes are constructed or converted for private sale.

This Developer Guidance is provided as a supplement to the Code to assist Registered Developers in the operation of the Requirements. It does not supersede or replace any of the Statement of Principles or Practical Steps of the Code and may be updated from time to time, to reflect emerging industry best practice as well as decisions of a New Homes Ombudsman Service (NHOS) once established.

This Guidance is not necessarily prescriptive as it is the Fundamental Principles which are important when interpreting the Requirements to achieve Customer satisfaction. Developers do not have to follow the Guidance but if they take a different approach, the Customer must not be worse off than they would have been if the Developer had followed the Guidance.

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